Emergency Information

If our staff isn’t available please follow these directions

Please do not come directly to the office – by calling us, you will allow us to create a time to see you. Even if you have a regular appointment scheduled, call us straight away to notify us if you need an appliance repaired.

Broken brackets / wires

Call our office for if a bracket, band or wire is loosened. The band may need to be fixed ASAP. You may have a situation that requires cutting a wire or sliding a bracket off a wire at night. If you need to cut a wire immediately, you may use fingernail clippers that have been washed and sterilized in alcohol. Please call our office the next business day, so that we can schedule an appointment for you.

Popped Rubber bands

Losing a color tie around the brace is not an emergency; most of the time replacing the tie can wait till the next appointment. However, if you are feeling anxious about your condition, call our office and one of our assistants can give you recommendations about your situation.

Sharp / Poking Wires

Sometimes discomfort caused by a wire on your braces can be resolved by gently moving the wire away from the irritated area with a cotton swab or eraser. If the wire will not move, try covering the end of it with a small amount of wax. If the wire is painful, you can cut it with nail clippers that have been washed and sterilized in alcohol. If you cannot resolve the wire irritation, call our office to schedule an appointment.

Pain The First Week

During the first week after your braces are in place and routine adjustments are complete, you will likely feel some pain, soreness or discomfort. You may take acetaminophen (Advil, Tylenol) or other non-aspirin pain relievers while you adjust to your new braces. A warm wash cloth or heating pad may reduce the soreness in your jaws. Try to eat soft food during that time. You should’ve received a Do’s and Don’ts food list the day you had your braces put on. If you haven’t, please call our office and we will arrange a way to get that list to you.

Lost Separators

Some patients may lose a separator during the start of their treatment. Do not worry about losing a separator. The reason why we place separators in our patients is to make room for the appliance. This can be painful. We highly recommend not taking out any separators due to pain.

Lost Retainers: Call our office immediately

Teeth move quickly, especially if the patient still has their widsom teeth. We need to take immediate impressions to make new retainers for the patient.

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